Telephone: 0115 922 4855 Emergency Only: 07971 072 201 111 High Road, Beeston, Nottingham, NG9 4AT
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Churchcroft Veterinary Centre Privacy Policy

Protecting your personal details on our website.

This note outlines the steps taken to protect the privacy of users of the website www.churchcroftvet.co.uk ensuring compliance with GDPR laws and requirements. Here at Churchcroft your privacy is taken very seriously and we are dedicated to handling your information in a secure and responsible manner.

You can visit the majority of our website without revealing any personal information about yourself. However, there are times when we need to collect information so we can provide the services that you request. We may keep this information in a database.

How we collect personal information

a) Use of cookies

Cookies are small files saved to the hard drive of the user’s device, which track, save and store information regarding the user’s interactions and usage of the website. This enables the website, through its server, to produce a more tailored experience for site users. “Assumed consent” is used – if the user is unhappy about the use of cookies they can simply leave the website.

You can choose to opt-out of cookies being stored on your device by disabling Cookies in the "Settings" of your Internet browser, commonly found under the "Privacy" and / or "Security" tab(s). For step-by-step guides on how to remove cookies in various internet browsers, please click here.

If you do choose to disable all Cookies and opt-out of Cookie Tracking, a large number of websites, including ours may not function for you as intended and reduce your experience of these websites.

b) Website analytics

Like most websites, this website uses Google Analytics tracking to monitor user interaction. There is no personal identification. We may use this data to assess the number of people visiting our site and their engagement with our content and to provide a better user experience. To view the types of data collected by Google Analytics, see: https://www.google.com/analytics/analytics/features/ The data collected is held for the minimum available retention period, currently 14 months. To view Google’s Data Protection Statement, see: https://privacy.google.com/businesses/compliance

Though Google Analytics records data such as your device, Internet browser, operating system and geographical location, none of this information is personally identifiable to us.

c) Completion of our online forms

We collect information about you when you complete our online forms or provide us with feedback. The information we require from you will be indicated on the form as required. It helps us if you provide the other information we ask for but you are under no obligation to do so.

How we use personal information

We use your personal information for the following purposes:

- To register you as a client so that you can access our services
- To deliver the information you request
- To enable you to easily contact us, apply for posts online or other marketing activities
- To provide you with further information from us in the form of latest news Blog posts

Your personal details are confidential. We will not sell or otherwise disclose any personal information such as your e-mail address to third parties.

How long do we keep your data?

We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years. Generally, however, such personal data held on the practice management system will not be accessed after this time but is likely to be retained.

What are your rights?

You may have access to your personal data held at any time on written request. If at any point you believe that the personal information we hold is incorrect, you can request to have it corrected or deleted.

Opting out

If you no longer wish to receive communications from us, you can opt out of receiving them. You can do this in a number of ways:

– Click unsubscribe from e-mails that you receive from us.
– Write to us at Churchcroft, 111 High Road, Beeston, NG9 4AT stating your full name and contact details.

Google Maps

We use Google Maps to give users the opportunity of visiting our business location. Google Maps only uses cookies to enable you to use the functionality of their map software. No personal information is stored on our website through the use of Google Maps.

External Links

This website seeks to provide quality, safe and relevant external links, we encourage you to read the Privacy Statements on other websites you visit through links from our website.

This privacy statement only applies to information collected on this website.

Social media

Users are encouraged to use social media platforms sensibly and with due care and attention in respect of their own privacy and personal details. We will never ask for sensitive information through social media services and encourage users wishing to discuss sensitive details to get in contact through primary communication channels like phoning us or e-mail.

We reserve the right to publish client pet photos and reviews from our practice Facebook page on our news website Blog posts and other social media such as Instagram. Should you wish any pet photos be removed from our website or social media pages, please contact us Churchcroft@gmail.com and the required image/s will be removed.

We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly. Please e-mail us at churchcroftvet.co.uk. or write to us at Churchcroft Veterinary Centre, 111 High Road, Beeston, NG9 4AT to update your Personal Data.

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Contact Churchcroft Veterinary Centre Today On Telephone: 0115 922 4855 / Emergency Only: 07971 072 201

What Our Customers Think

George has been treating my dog, Buddie, over the last few months and has shown compassion and caring towards him and was genuinely interested in ensuring his recovery. Would highly recommend George and all the staff at Churchcroft.

Helen Jarvis

We were lucky to have Churchcroft recommended to us over 5 years ago when Daisy joined us as a puppy. When we rescued Lacey we never expected to spend so much time with you. Lacey could not have had better care than that which she received from everyone associated with Churchcroft. Although the outcome was not what we wanted the extra time that she had with us was down to the expert vetinary care she received. We can never thank you enough for the care and compassion shown to her, Daisy and us h...

Cheryl Gray

Thank you for your exceptional care and treatment of Howie

Zoe & Tim

We really appreciate all the care, support and your patience in answering all of our questions. Your kindness really helped us through. Thank you.

Sinead & Will

Thank you so much for the way you care for Tom. With your guidance he's doing so well and I have no doubt he's in the best hands.

Jen, Keith, Fred and Tommie

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