We were lucky to have Churchcroft recommended to us over 5 years ago when Daisy joined us as a puppy. When we rescued Lacey we never expected to spend so much time with you. Lacey could not have had better care than that which she received from everyone associated with Churchcroft. Although the outcome was not what we wanted the extra time that she had with us was down to the expert vetinary care she received. We can never thank you enough for the care and compassion shown to her, Daisy and us h...
Emergency Vets In Chilwell & Beeston
Our 24-hour emergency service - vets always available on the phone and in person.
Emergencies happen. When they involve your pet, you will want quick access to medical attention by professionals who care. You will not want to call someone who does not know your pet and then have to travel miles to find somewhere you have never been before to see someone you don't know. We are available on the telephone and in person 24 hours a day, 365 days a year. If you are concerned about your pet and think it may be an emergency, call us to discuss it as soon as you can. One of our vets will answer your call and advise you of what you need to do.
Unlike most practices in the area we cover our own emergencies. This means that if your pet becomes ill, we will answer the phone and see your pet 24 hours a day 7 days a week. You and your pet will be seen at the practice you are familiar with and where we know you. If your pet is hospitalised with us, they are not farmed out to a remote practice for overnight care as we believe continuity of care is very important and that it is unfair to move sick patients around. Patients are looked after overnight by whichever of our vets is on duty.
Churchcroft patients needing urgent attention outside of normal working hours will be seen by their own vet at their own practice thus reducing the stress of the event. As well as being convenient, this also ensures that your pet's medical records are available to the attending vet-something that is not possible for pets seen at 3rd party emergency veterinary practices.
ALWAYS PHONE FIRST. There may be some important advice that the vets can give you on the phone before you come down. If the duty vet advises you to come down they will arrange a time to meet you. The vets are not waiting at the practice overnight in case an emergency arrives. You must call to arrange an out of hours appointment.
It is very rarely sensible for the vet to come away from the practice to examine a pet in an emergency. Without all the equipment available at the practice there is a significant reduction in what can be learnt from the examination and the vet will not be able to bring all the possible treatments that might be needed.
PLEASE RESPECT OUR NEIGHBOURS. To ensure no disruption to our neighbours, when arriving on a Sunday or Bank Holiday or on any day after 7pm please park on the road opposite the practice next to College House School where parking is unrestricted. Please ensure that dogs get out of the car and into the surgery quietly. If you think your dog will cause a noise on arrival please tell the vet in advance so they can arrange to minimise this annoyance to our neighbours.
Out of hours treatment is more expensive. Please be aware that an extra charge will be made for pets seen outside of normal working hours. Please check these charges with the vet before coming in if these may be a problem for you. We reserve the right to charge an additional fee for patients who have not been visitors previously to Churchcroft Veterinary Centre.
Normal pet insurance will cover the extra cost of out of hour’s examinations in the case of a genuine emergency. They usually will not cover the cost of examinations that the vet does not consider an emergency. Insurance only covers home visits if there was a major risk to the pet in moving it (extremely rare).